Feedback Reader is an online application, which presents collected feedback data in a user-friendly intuitive interface.

Every feedback sent by your customers is presented there.
Customer feedback message, email address, feedback category, website rating and highlighted element are available for you.

Moreover, Feedback Reader uncovers a lot of useful information about customer geographical location, language, system configuration, page title & location etc.

All this information will help you to understand your users better, investigate the root cause of customer's issues, receive priceless ideas and suggestions.

Reply on feedback feature

If user provided an email address then "Reply" link will be showed in Feedback Reader.
Click on "Reply" link and the system will open your favorite Email Application and automatically fills all necessary fields.

All you need to do is to type your reply message and click "Send" button.

Feedback Export feature

Export your feedback data to Excel, PDF, ODS, CSV and XML formats for future reuse in other applications.
Export toolbar is located below the Feedback Inbox.
Export Feedback data with just one click!